• Home
  • Courses
  • Microsoft
  • Microsoft Dynamics 365 Fundamentals Customer Engagement Apps Training (CRM) (MB-910)

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps Training (CRM) (MB-910)

Code: 8598 Category: Tag:

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lectures as well as hands-on labs.

Customer Engagement Apps Training (CRM) (MB-910) Delivery Methods

In-Person

Online

Customer Engagement Apps Training (CRM) (MB-910) Course Benefits
Describe the capabilities and functionality of Dynamics 365 MarketingDescribe the capabilities and functionality of Dynamics 365 SalesDescribe the capabilities and functionality of Dynamics 365 Customer ServiceDescribe the capabilities and functionality of Dynamics 365 Field ServiceDescribe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

Continue learning and face new challenges with after-course one-on-one instructor coaching

Customer Engagement Apps Training (CRM) (MB-910) Training Outline
Important Course and Certification Information

Prerequisites

Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful but isn’t necessary.

Who should attend this course?

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders, and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Certification Information

This course prepares you for exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM).

Module 1: Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
Module 2: Learn the fundamentals of Dynamics 365 Marketing
Module 3: Learn the fundamentals of Dynamics 365 Sales
Module 4: Learn the Fundamentals of Dynamics 365 Customer Service
Module 5: Learn the Fundamentals of Dynamics 365 Field Service

Request Quotes

Register now
CAPTCHA image

Please type the characters This helps us prevent spam, thank you.

Systems Security Professional Essentials Labs

Professional Development Essentials

Microsoft Dynamics 365 Sales Training (MB-210)

Time Series Analysis Using R

FPM 121 Training: Acquisition Fundamentals of Project and Program Management II

Securing Networks with Cisco Firepower Next-Generation IPS (SSFIPS)

Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)

Agile Team Facilitation Training (ICP-ATF Certification)

Getting Started with HTML and CSS

Engineering Cisco Meraki Solutions Part 1 (ECMS1)

arالعربية