This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lectures as well as hands-on labs.
Customer Engagement Apps Training (CRM) (MB-910) Delivery Methods
In-Person
Online
Customer Engagement Apps Training (CRM) (MB-910) Course Benefits
Describe the capabilities and functionality of Dynamics 365 MarketingDescribe the capabilities and functionality of Dynamics 365 SalesDescribe the capabilities and functionality of Dynamics 365 Customer ServiceDescribe the capabilities and functionality of Dynamics 365 Field ServiceDescribe the capabilities and functionality of Dynamics 365 Project Operations (CRM)
Continue learning and face new challenges with after-course one-on-one instructor coaching
Customer Engagement Apps Training (CRM) (MB-910) Training Outline
Important Course and Certification Information
Prerequisites
Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful but isn’t necessary.
Who should attend this course?
People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders, and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.
Certification Information
This course prepares you for exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM).
Module 1: Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
Module 2: Learn the fundamentals of Dynamics 365 Marketing
Module 3: Learn the fundamentals of Dynamics 365 Sales
Module 4: Learn the Fundamentals of Dynamics 365 Customer Service
Module 5: Learn the Fundamentals of Dynamics 365 Field Service
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