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Administering Collaboration Environments Training (CLACE)

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Administering Collaboration Environments (CLACE) is an instructor-led course to system administrators and customers involved with the Cisco Unified Communications Manager and Cisco Unity Connection product’s day-to-day operation.

The CLACE course is the replacement for the CMA / UCA courses. CLACE is a lab-intensive course. The primary focus is learning by performing the configuration tasks. The amount of theory is limited to allow more time for discovery exercises.

This course introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, understanding the Dial Plan, and implementing Features. The course also covers Jabber administration and Cisco Unity Connection administration features, options, and configuration settings. In addition to instructor-led lectures and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the CUCM and CUC software used in the class is version 12.5.1, the course material applies to versions 8.x, 9.x, 10.x, 11.x, or 12.x of the applications. The concepts and the lab tasks are the same for most of the software versions.

Note: The courseware (e-kit) for this course is being provided in a digital format. The course content is accessed using a standard web browser. You must have an active internet connection.

Administering Collaboration Environments does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:

An understanding of traditional digital PBX systems
An understanding of basic telephony concepts
Business-level competence using the Windows operating system
Business-level competence using different Internet browsers
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
The ability to understand, read and speak English in a business and technical context

Administering Collaboration Environments Training (CLACE) Delivery Methods
Cisco Authorized course content
Expansive course catalog to go deeper into Cisco or broaden you skills beyond
Hands-on Labs Included
Administering Collaboration Environments Training (CLACE) Course Benefits
Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environmentConfigure CUCM to support IP PhonesConfigure Cisco Unified Communications Manager and IMPresence to support Cisco Jabber soft client.Configure CUCM to route calls to internal and PSTN destinationsConfigure User accounts and multi-level administrationDemonstrate the use of Self Care Portal functionalityConfigure user features, including Hunt Groups, Call Pickup, and Call Park.Define the capabilities of and demonstrate the Bulk Administration ToolDefine the SMART Licensing model for Cisco Unified CommunicationsDemonstrate the use of the Unified Reporting toolDemonstrate the use of the Dialed Number AnalyzerExplain the function of Cisco Unity Connection and the various interfaces that are used to access the systemDescribe the components that are required for user call processing by Cisco Unity ConnectionImplement the various features and options that are available to users in Cisco Unity ConnectionExplore Cisco Unity Connection version features and functionsUse the various applications, tools, and reports that are available in Cisco Unity Connection
CLACE Training Outline
Define Collaboration Technology and Benefits
Define Collaboration Benefits
Describe On-Premise, Cloud, and Hybrid Deployments
Describe On-Premise Collaboration Deployments
Describe Cisco’s Collaboration Endpoints
Describe Cisco Collaboration On-Premise Edge Solutions
Describe Cisco’s Collaboration On-Premise Conferencing Solutions
Describe Cisco Cloud Services
Administering Initial Parameters for Cisco Unified Communications Manager
Exploring Endpoints and the Registration Process
Managing Users in Cisco Unified Communications Manager
Describing a Basic Dial Plan
Describing Class of Service
Enabling Endpoints and Features
Implementing Media Resources in Cisco Unified Communications Manager
Reporting and Maintenance
Describing Cisco Instant Messaging and Presence
Enabling Jabber
Configuring Cisco Unity Connection Call Handlers
Troubleshooting Cisco Unity Connection

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