Interacting effectively and harmoniously with your stakeholders and team members is crucial to your success as a business analyst. In this Business Analyst Soft Skills training course, you see how specific skills, behaviors, and attitudes can impact business analysis activities, and enhance your ability to become a key influencer on projects in your organization.
Experience at the level of:
Course 211, Business Analysis Introduction: Defining Successful Projects, or
Course 3507, BCS Foundation Certificate in Business Analysis
Business Analyst Soft Skills Training Delivery Methods
After-course instructor coaching benefit
4thdacad end-of-course exam included
Business Analyst Soft Skills Training Course Benefits
Apply soft skills to increase your effectiveness as a business analystElicit clear stakeholder requirements with easePresent to high level stakeholders to gain buy-inApply visualization strategies to facilitate critical thinking
Business Analyst Soft Skills Course Outline
The Value of “Soft Skills” for Business Analysis
Why soft skills are important in business analysis
Identifying soft skills for solution development
Recognizing your soft skills challenges
Introducing the BA Interaction Model
Creating the business analysis context
The product/solution development life cycle
Aligning soft skills competencies to elicitation
Collaboration
Facilitation
Active listening
Communication
Conflict resolution
Negotiation
Communicating the Business Need: Making Presentations
Developing Dynamic Elicitation Skills
Facilitating Meetings
Advanced Facilitation Strategies and Techniques
Negotiating and Communicating Issues
Visualization Strategies to Enhance Communication
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