In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.
Before attending this course, students should have intermediate knowledge of the following topics from Course 8567, Managing Microsoft Teams Training (MS-700):
Plan and configure a Microsoft Teams environment
Manage chat, teams, channels, and apps
Manage calling and meetings
Monitor and troubleshoot a Microsoft Teams environment
The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance.
To earn the Microsoft Teams Voice Engineer certification, candidates must pass Exam MS-700: Managing Microsoft Teams in addition to the MS-720 exam. This class prepares for the Microsoft Exam MS-720: Microsoft Teams Voice Engineer
Microsoft Teams Voice Engineer Training (MS-720) Delivery Methods
Prepare for Microsoft MS-720 certification exam
Microsoft Official Course content
After-course instructor coaching benefit
Microsoft Teams Voice Engineer Training (MS-720) Course Benefits
Plan and Configure Microsoft Teams PhonePlan and optimize network performance for Teams PhoneConfigure and deploy Direct RoutingConfigure, deploy, and manage Teams devicesMonitor and Troubleshoot Teams Phone
Microsoft Teams Voice Engineer Training Outline
Module 1: Plan and configure Teams Phone
After completing this module, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.
Lessons
Plan for Teams Phone
Plan and optimize network performance for Teams Phone
Migrate voice services from Skype for Business Server to Teams
Configure Teams Phone
Configure auto attendants and call queues
Configure and deploy Direct Routing
Extend Teams Phone with additional services
Lab: Prepare the lab environment
Configure your lab environment
Assign permissions
Validate and manage licenses
Setup PowerShell for Microsoft Teams Administration
Lab: Configure your environment for Teams Phone
Evaluate your network requirements with the Network Planner
Use the Teams Network Assessment Tool
Configure a basic network topology for dynamic emergency calling
Configure voice policies
Prepare users for calling
Configure audio conferencing settings
Configure call queues and auto attendants
After completing this module, students will be able to:
Plan and Configure Microsoft Teams Phone
Plan and optimize network performance for Teams Phone
Configure and deploy Direct Routing
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