In this Data Platform Specialty course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data.
This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.
Customer Data Platform Delivery Methods
Customer Data Platform Course Benefits
Clean, transform, and ingest data into Dynamics 365 Customer Insights
Create a unified customer profile
Work with Dynamics 365 Audience insights
Enrich data and predictions
Set up and manage external connections
Administer and monitor Customer Insights
Continue learning and face new challenges with after-course one-on-one instructor coaching
Customer Data Platform Instructor-Led Course Outline
Important Customer Data Platform Information
You should have a general understanding of Designing and Implementing a Data Science Solution on Azure (DP-100), Azure Synapse Analytics Training, and Azure Data Factory Training: Designing and Implementing Data Integration Solutions.
Before attending this course, students must have:
Familiarity with Dynamics 365 Customer Insights
Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform
Who should attend?
Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have a working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.
Customer Data Platform specialists implement solutions that provide insight into customer profiles and track engagement activities to help improve customer experiences and increase customer retention.
This course will help you prepare for Microsoft Exam MB-260: Microsoft Customer Data Platform Specialist.
Module 1: Get started with Dynamics 365 Customer Insights
Module 2: Ingest data into Dynamics 365 Customer Insights
Module 3: Create a unified customer profile in Dynamics 365 Customer Insights
Module 4: Work with Dynamics 365 Customer Insights
Module 5: Enrich data and predictions with Audience insights
Module 6: Manage external connections with Customer Data Platform