This ITIL 4 Strategist: Direct, Plan, and Improve (DPI) course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam. This crossover exam fulfills a core requirement of the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.
ITIL® 4 Strategist DPI Delivery Methods
In-Person
Online
ITIL® 4 Strategist DPI Course Benefits
Apply the key concepts of Direct, Plan and ImproveUnderstand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planningUnderstand the role of governance, risk and control know how to integrate the principles and methods into the service value systemUnderstand and know how to use the key principles and methods of continual improvement for all types of improvementsUnderstand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvementUnderstand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvementUnderstand and know how to direct, plan and improve value streams and practices
Continue learning and face new challenges with after-course one-on-one instructor coaching
ITIL® 4 Strategist DPI Course Outline
Important Course and Certification Information
Prerequisites
Must hold the ITIL 4 Foundation Certificate (see {course 1199})
Certification Information
Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With 4thdacad, now you can! This 4thdacad training course features the Take2 re-sit exam option (eligible for public events). In the case of an unsuccessful result, you can retake the exam within six months of your first try.
Course Materials
You will have access to the following ITIL ebook on Day 1 of your course by logging into your PeopleCert account:
ITIL 4®: Direct, Plan and Improve Manual
Module 1: Understand the Key Concepts of Direct, Plan & Improve (DPI)
Module 2: Understand the Differences Between the Following Key Concepts
Module 3: Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.
Module 4: Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System
Module 5: Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements
Module 6: Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
Module 7: Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement
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