This ITIL 4 Specialist: Drive Stakeholder Value (DSV) course covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services. It covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide you with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
The course prepares you for the ITIL 4 Specialist: Drive Stakeholder Value exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
ITIL® 4 Specialist: DSV Training Delivery Methods
ITIL® 4 Specialist: DSV Training Training Course Benefits
Understand all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key CX, UX, and journey mapping concepts.
Apply practical and technical knowledge about how to run successful, modern, IT-enabled services, teams, and workflows
ITIL® 4 Specialist: DSV Course Outline
Important Course and Certification Information
Must hold the ITIL 4® Foundation Certificate (see ITIL® 4 Foundation Training)
Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With 4thdacad, now you can! This 4thdacad training course features the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.
You will have access to the following ITIL ebook on Day 1 of your course by logging into your PeopleCert® account:
ITIL 4: Drive Stakeholder Value Manual
Module 1: Understand how customer journeys are designed
Module 2: Know how to target markets and stakeholders
Module 3: Know how to foster stakeholder relationships
Module 4: Know how to shape demand and define service offerings
Module 5: Know how to align expectations and agree details of services
Module 6: Know how to onboard and offboard customers and users
Module 7: Know how to act together to ensure continual value co-creation (service consumption / provisioning)
Module 8: Know how to realize and validate service value