ITIL® 4 Foundation Training

Code: 150 Category: Tags: ,

ITIL 4 Foundation Training Delivery Methods

  • In-Person
  • Online

ITIL 4 Foundation Training Benefits

Prepare for and pass the ITIL 4 Foundation certification exam

Identify opportunities to develop IT practices using ITIL guidelines

Interact with IT teams using ITIL 4 terminology and concepts

Explore the service value chain and IT service management practices

Recognize the importance of IT and business integration

Continue learning and face new challenges with after-course one-on-one instructor coaching

ITIL 4 Training Outline

Module 1: Service Management

 

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

  • Service Value System (SVS) and Service Value Chain
  • Organizations
  • Service Provisioning and Consumption
  • Customers, Users, Sponsors, and Other Stakeholders
  • Services, Products, and Service Offerings
  • Service Relationships
  • Value, Outcomes, Costs, and Risks
  • Utility and Warranty
Module 2: The Four Dimensions

 

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
Module 3: The Service Value System

 

  • Opportunity, Demand, and Value
  • Guiding Principles
  • Governance
  • ITIL Practices
  • Continual Improvement
  • Organizational Silos
Module 4: The Service Value Chain

 

  • Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support
  • Inputs of the SVS: Opportunities & Demand
  • Outcome of the SVS: Value
  • Addressing the Challenges of Silos
Module 5: The Seven Guiding Principles

 

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
Module 6: ITIL Practices: Practice Overview and General Management Practices

 

  • Practices and Processes
  • Continual Improvement
  • Information Security Management
  • Supplier Management
  • Relationship Management
Module 7: ITIL Practices: Service Management and Technical Management Practices
  • Service Level Management
  • Event Management
  • Service Desk
  • Service Request Management
  • Incident Management
  • Problem Management
  • Change Enablement
  • IT Asset Management
  • Service Configuration Management
  • Release Management
  • Deployment Management

 

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