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ITIL® 4 Foundation Training

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In this ITIL® 4 Foundation Training course, designed for professionals who want to adopt ITIL to improve service management, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam. You will learn:

The ITIL 4 end-to-end IT/digital operating model
How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services
The impact of technology and IT teams on a wider business strategy

This ITIL 4 Foundation Training course includes:

Instructor-guided or self-paced learning options
Accredited course content and curriculum
ITIL 4 Foundation exam
Take2 exam re-sit
Practice exams, prep questions, and additional resources

Explore ITIL Learning Paths

ITIL 4 Foundation Training Delivery Methods



Adaptive Virtual Academy

ITIL 4 Foundation Training Benefits

Prepare for and pass the ITIL 4 Foundation certification exam

Identify opportunities to develop IT practices using ITIL guidelines

Interact with IT teams using ITIL 4 terminology and concepts

Explore the service value chain and IT service management practices

Recognize the importance of IT and business integration

Continue learning and face new challenges with after-course one-on-one instructor coaching

ITIL 4 Training Outline
Module 1: Service Management

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

Service Value System (SVS) and Service Value Chain 
Service Provisioning and Consumption 
Customers, Users, Sponsors, and Other Stakeholders 
Services, Products, and Service Offerings 
Service Relationships  
Value, Outcomes, Costs, and Risks 
Utility and Warranty 
Module 2: The Four Dimensions
Module 3: The Service Value System
Module 4: The Service Value Chain
Module 5: The Seven Guiding Principles
Module 6: ITIL Practices: Practice Overview and General Management Practices
Module 7: ITIL Practices: Service Management and Technical Management Practices

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