In this ITIL® 4 Foundation Training course, designed for professionals who want to adopt ITIL to improve service management, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam. You will learn:
The ITIL 4 end-to-end IT/digital operating model
How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services
The impact of technology and IT teams on a wider business strategy
This ITIL 4 Foundation Training course includes:
Instructor-guided or self-paced learning options
Accredited course content and curriculum
ITIL 4 Foundation exam
Take2 exam re-sit
Practice exams, prep questions, and additional resources
Explore ITIL Learning Paths
ITIL 4 Foundation Training Delivery Methods
In-Person
Online
Adaptive Virtual Academy
ITIL 4 Foundation Training Benefits
Prepare for and pass the ITIL 4 Foundation certification exam
Identify opportunities to develop IT practices using ITIL guidelines
Interact with IT teams using ITIL 4 terminology and concepts
Explore the service value chain and IT service management practices
Recognize the importance of IT and business integration
Continue learning and face new challenges with after-course one-on-one instructor coaching
ITIL 4 Training Outline
Module 1: Service Management
The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.
Service Value System (SVS) and Service Value Chain
Organizations
Service Provisioning and Consumption
Customers, Users, Sponsors, and Other Stakeholders
Services, Products, and Service Offerings
Service Relationships
Value, Outcomes, Costs, and Risks
Utility and Warranty
Module 2: The Four Dimensions
Module 3: The Service Value System
Module 4: The Service Value Chain
Module 5: The Seven Guiding Principles
Module 6: ITIL Practices: Practice Overview and General Management Practices
Module 7: ITIL Practices: Service Management and Technical Management Practices
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