Your organization, or any social group of which you are a member, is likely to encounter a crisis in the future. This course will provide a framework for addressing this crisis as a leader. It will show you how to lead through crisis by marshalling the efforts of followers and stakeholders towards a realistic future state in which the organization and those affected can once again thrive.
This is a one-day hands-on course with no exams and no certifications but much discussion. A realistic case study will be used to amplify all learning objectives.
Leading Through a Crisis Delivery Methods
Learn to apply a practical leadership framework to crisis resolution
Learn to effectively communicate while addressing crisis dynamics
Apply skills learned via a realistic case study
Leading Through a Crisis Course Benefits
Define of a crisis in terms of a social structure’s inability to thrive and the difference between a problem and a crisis.Articulate (in a transparent fashion) the current state of a social structure that is not thriving due to a crisis in a way that motivates followers to recognize the need for change.Realistically define a future state in which the social structure once again thrives in a way that inspires followers to embrace change.Apply the basic models for change.The importance of communicating the specific model for change to followers and “owning it” as the leader.How to influence followers on the road to change.
Leading Through a Crisis Outline
CHAPTER ONE: What is a Crisis
Anatomy of a crisis through real world examples
Overview of the course Case Study
Social groups affected by a crisis
Decision rules employed by social groups to handle problems
The definition of a crisis as opposed to a problem
Double loop learning in a crisis
Data sources in a crisis
Acknowledgement of a crisis
Crisis leadership as a decision
Activity: Defining crises occurring in your social groups
The dynamics of a crisis and the role of the leader
CHAPTER TWO: Understanding the Crisis: The Role of the Leader
CHAPTER THREE: Crisis Resolution: The Role of the Leader
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